Last updated August 5, 2020.

The list of services is not intended to be all inclusive, and generally represents the types of requests that are supported by our Help Desk

Support devices running current Microsoft or Apple OS's (based on product support lifecycle)
Open a ticket with 3rd party vendors of business line application(s) and ISP connectivity when applicable, and if third party support details are provided. We will make the call for you and then escalate the incident
Workstation/Laptop/Hand Held Hardware Support. (Corporate only or Home use if required for Corporate access)
Mobile/Handheld devices (based on product support lifecycle) Network connectivity Support
Wi-Fi Client setup (Internet Connectivity Only)
Core application support
Email Client
Office 365 and associated processes
Printer-related problems such as mapping, drivers and connectivity
Server based Password resets (Documentation, access, and approval process supplied by VAR)
Spyware or virus cleaning from PCs (Single PC’s only as reported by an end user)
Google Apps and Google Chrome

New user creation and password resets

The Helpdesk will only reset passwords for the user account of the user making the request or an authorized management contact
Tasks associated with New User creation will require 24-48 hours for completion by our Helpdesk team
Create User Account in Main database (Active Directory or other LDAP system)
Create corresponding email account with existing product or through a cloud based offering (Hosted Exchange)
Create and configure SPAM filtering for the account if applicable.
Requests past these steps will be escalated and possibly billed and an additional fee

Mobile Device Support