Business Internet Buyer’s Checklist (2025): 12 Questions to Ask Before You Order

When internet underperforms, your phones, cloud apps, payments, and security cameras all suffer. The right order up front saves months of support tickets, surprise fees, and avoidable downtime.

The 12-question checklist

1. What speed do you actually need (and do you need symmetric speeds)?
   If you upload large files, use cloud backups, or run VoIP/video heavily, symmetric plans (same upload/download) can eliminate bottlenecks.

2. How will you handle downtime?
   Consider a redundant connection (e.g., fiber + cable or fixed wireless) or LTE/5G failover. Even a small hotspot router can keep card readers and phones online during an outage.

3. What’s in the SLA?
   Look for uptime targets, mean time to repair (MTTR), escalation paths, and service credits. Ask how they’re measured and claimed.

4. What is the realistic install timeline?
   Standard turn-ups might take 2–6 weeks; new fiber builds can take longer due to site surveys, permits, or construction. Ask about any construction charges (NRCs) up front.

5. Do you need static IP addresses?
   Required for certain VPNs, on-prem servers, remote access tools, or specialized security systems. Confirm how many—and if they’re IPv4, IPv6, or both.

6. How will your phone system behave on this circuit?
   If you use VoIP/UC, you’ll want QoS, stable latency/jitter, and possibly a managed edge device that prioritizes voice.

7. How will Wi-Fi coverage be handled inside the building?
   The ISP’s modem isn’t a business Wi-Fi strategy. Plan for proper AP placement, controller features, and guest network isolation.

8. What security features are included?
   Ask about DDoS protections, managed firewall options, and whether you can supply your own firewall without support issues.

9. What equipment is included—and who owns it?
   Clarify modem/ONT, managed router, and SFP requirements. Note monthly equipment fees vs purchasing your own.

10. What are the contract terms and price changes?
    Verify term length, early-termination penalties, rate locks, and any scheduled increases after promo periods.

11. How is support handled after install?
    Who do you call first? What’s the ticket process? With CreaTech, you keep your provider billing but get our help as your single point of contact, so you’re not stuck in call-center limbo.

12. How easily can you scale?
    If you’re adding locations or headcount, consider services that upgrade bandwidth quickly or pair well with SD-WAN for multi-site resiliency.

How CreaTech helps (and keeps it simple)

• Vendor-neutral guidance: We’re not tied to one brand—we help you pick what actually fits your needs.

• Breadth of options: Access to 200+ providers means better fit and flexibility without you calling around.

• Same provider billing, less hassle: Your bill still comes directly from the provider you choose; we help with the legwork and support.

• One call for help: We act as your single point of contact before and after install.

Next step: Send us your business address and a quick note about your needs (speed, phones, failover). We’ll run availability, shortlist the best options, and explain the trade-offs plainly.