Business Communication Tim Fauley Business Communication Tim Fauley

Your Customers Are Texting Your Business Number. Is Anyone Getting the Message?

Nine in ten consumers now text with businesses — and a lot of them are texting your main number right now, with no idea it's going nowhere. Here's a plain-English guide to business texting for Southwest Ohio companies: why your landline can't do it, what "10DLC registration" means, and how to turn your existing number into one customers can actually text.

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Tim Fauley Tim Fauley

An Employee Just Left. Who Still Has the Keys to Your Business?

Most small businesses collect the keys and the laptop when someone leaves — and forget the forty logins that go with them. Here's a plain-English offboarding checklist covering email, phones, cloud apps, shared passwords, and devices, so a departure doesn't turn into a security problem for your Southwest Ohio business.

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